Refund Policy

At AI Learning Hub, we are committed to providing high-quality educational services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are provided for our courses and services.

1. General Refund Policy

Our refund policy is designed to be fair to both our students and our organization. Refunds are considered on a case-by-case basis and are subject to the specific terms outlined in this policy.

2. Standard Refund Eligibility

2.1 30-Day Money-Back Guarantee

For most courses and programs, we offer a 30-day money-back guarantee from the date of purchase, subject to the following conditions:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must have completed less than 25% of the course content
• You must not have downloaded or copied significant course materials
• You must provide a reasonable explanation for your refund request
• The course certificate must not have been issued or downloaded

2.2 Refund Timeframes

3. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Courses or content accessed beyond 30 days from purchase date
• Completed courses where a certificate has been issued
• Courses with more than 25% completion
• Special promotions or discounted courses (unless specifically stated otherwise)
• Subscription renewals (refunds must be requested before renewal date)
• Third-party certification exam fees
• Administrative or processing fees
• Downloadable course materials that have been accessed or downloaded
• One-on-one coaching or consultation sessions already conducted
• Custom or personalized course content

4. Special Circumstances

4.1 Technical Issues

If you experience technical difficulties preventing course access:

• Contact our support team immediately at [email protected]
• We will work to resolve the issue within 48 business hours
• If the issue cannot be resolved, a full refund may be provided
• Refund eligibility extends beyond the standard period for unresolved technical issues

4.2 Course Cancellation by AI Learning Hub

If we cancel a course or program:

• You will receive a full refund of all fees paid
• Refunds will be processed within 14 business days
• You may be offered enrollment in an alternative course at no additional cost

4.3 Medical or Emergency Situations

In case of serious illness, medical emergency, or other exceptional circumstances:

• Contact us with documentation of the situation
• We will review your case individually
• Partial refunds or course credit may be provided at our discretion
• Alternative arrangements such as course deferral may be offered

5. Subscription Services

5.1 Monthly Subscriptions

• You may cancel your monthly subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months
• Access continues until the end of the paid period

5.2 Annual Subscriptions

• Annual subscriptions may be cancelled within 30 days for a prorated refund
• After 30 days, no refunds are provided for annual subscriptions
• Early cancellation results in charges for months used at standard monthly rates

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

1. Send an email to [email protected] with "Refund Request" in the subject line
2. Include your full name, email address used for purchase, and order number
3. Provide the course name and purchase date
4. Explain your reason for requesting a refund
5. Wait for our response within 3-5 business days

6.2 Required Information

Your refund request must include:

• Full name and contact information
• Email address associated with your account
• Order number or transaction ID
• Course name or service purchased
• Date of purchase
• Detailed reason for refund request
• Supporting documentation (if applicable)

6.3 Review Process

Once we receive your refund request:

• We will acknowledge receipt within 24-48 hours
• Your request will be reviewed within 3-5 business days
• We may request additional information if needed
• You will receive a decision via email
• If approved, refunds are processed within 7-14 business days

7. Refund Processing

7.1 Processing Time

Approved refunds are processed according to the following timeline:

• Initial processing: 7-10 business days from approval
• Bank/credit card processing: Additional 3-7 business days
• Total time: Up to 14-21 business days for funds to appear

7.2 Refund Method

• Refunds are issued to the original payment method used for purchase
• If the original payment method is unavailable, alternative arrangements will be made
• Processing fees may be deducted from the refund amount (typically 3-5%)
• Currency conversion fees are non-refundable

7.3 Partial Refunds

Partial refunds may be issued when:

• Course is partially completed within the refund period
• Some course materials have been accessed or downloaded
• Special circumstances warrant a reduced refund
• Prorated refunds for subscription cancellations

8. Denied Refund Requests

Refund requests may be denied for the following reasons:

• Request submitted after the 30-day refund period
• Course completion exceeds 25% threshold
• Certificate has been issued or downloaded
• Violation of Terms and Conditions
• Fraudulent activity or abuse of refund policy
• Insufficient reason provided
• Previous refund requests for the same or similar courses

9. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. If you initiate a chargeback:

• Your account will be immediately suspended
• Access to all courses and materials will be revoked
• We reserve the right to dispute the chargeback
• Future purchases may be restricted
• Legal action may be pursued for fraudulent chargebacks

10. Course Quality Guarantee

We stand behind the quality of our courses. If you believe a course does not meet the described standards or contains significant errors:

• Report the issue to our quality assurance team
• Provide specific examples of the quality concerns
• We will investigate and take corrective action
• Refunds or course credits may be provided if issues are confirmed

11. Group and Corporate Purchases

Group or corporate purchases are subject to different refund terms:

• Refund policies must be negotiated at the time of purchase
• Contact our corporate sales team for specific terms
• Bulk purchase agreements may include custom refund provisions
• Individual student refunds within group purchases are generally not permitted

12. Free Trials and Promotional Offers

• Free trials are non-refundable as no payment was collected
• Promotional offers may have special refund terms specified at purchase
• Discount codes and special pricing may affect refund eligibility
• Bundle purchases may have different refund terms than individual courses

13. Course Credits as Alternative

Instead of a refund, we may offer course credits:

• Credits can be used toward other courses or services
• Credits are valid for 12 months from issue date
• Credits are non-transferable and non-refundable
• Credits cannot be exchanged for cash

14. Student Responsibilities

To maintain eligibility for refunds, students must:

• Review course descriptions and requirements before purchase
• Ensure technical requirements are met before enrolling
• Report issues promptly to our support team
• Comply with our Terms and Conditions
• Use courses and materials as intended for personal educational use
• Maintain accurate account information

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Not affect purchases made before the policy change
• Be communicated to active students via email for significant changes
• Take effect immediately upon posting unless otherwise stated

16. Exceptions and Discretion

While we have established clear refund guidelines, AI Learning Hub reserves the right to make exceptions to this policy in extraordinary circumstances. Each case will be evaluated individually, and our decision will be final.

17. Contact Information

18. Acknowledgment

By purchasing courses or services from AI Learning Hub, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.

Thank you for choosing AI Learning Hub for your artificial intelligence education. We appreciate your business and are committed to your satisfaction.